I have 2 sons who work in the mining industry as HD Fitters, their closest friends are also Fitters, and I can tell you this; nobody knows the market movements of pay rates better than my boys and their peers. 😂 They are up to speed and making strategic moves to increase their earnings a good 6 – 8 months before their employers seem to cotton on there’s been some market shifts in pay that they need to address.
I’ve collated salary data over the past 4 years from leading salary guides to demonstrate the impact of skills shortages, closed borders & new perspectives on living on HD Fitter (mining industry) market pays
There’s been a 21% increase at the bottom end of the range just in this financial year alone, the upper range has increased by more than 50% in the past 3 years. If you are in this cohort, and aren’t taking a strategic approach to setting salaries, then there is a very good chance your rates of pay are longer competitive.
While other occupations within the mining industry haven’t seen the jumps like HD Fitters, there have been some significant movements. Dump Truck Operators have only seen a 1% increase over 3 years at the lower end of the pay range, however, there has been a notable 23% increase at the upper end of the range.
Outside of the mining industry, Financial Accountants in general have seen a 15% increase in salaries since 2019/20, yet administration based positions have seen very little movement.
The Approach
How an organisation pays and rewards its people has a big impact on its ability to attract the best talent, ensure that they are challenged and motivated and whether or not they will stay with your organisation. When we partner with our clients we are looking to support the overall organisation strategy, the HR strategy and the desired organisational culture. To be effective, the strategy needs to consider the internal relativities between roles; the organisational needs & values and the external market.
In taking a strategic approach to looking at remuneration and benchmarking total packages we can determine if you should take a temporary or permanent approach to address pay issues. We can consider your employee demographic, industry trends, employee engagement and the future of work in making recommendations to suit your organisation. We can look at non-financial drivers of attraction & retention.
Organisations are only as successful as their approach to hiring the right people, setting clear expectations, engaging employees, managing performance and recognising and rewarding employees for a job well done. If you would like a strategic approach tailored to your specific business needs contact us to arrange an obligation free chat about how we can help.
Through impactful HR we create a positive employee experience every time.
We aim to create future-focused, people centred HR solutions to accelerate organisational and employee wellbeing, engagement and performance by making HR easy.
THE PEOPLE & CULTURE OFFICE SUPPORTS HR TEAMS AND ORGANISATIONS AUSTRALIA-WIDE TO TAKE A FRESH APPROACH TOWARDS THEIR PEOPLE AND CULTURE FUNCTION.
MYTH – Workplace culture is a HR function FACT – Culture is built from the top, from your leaders
Let’s bust that myth right here. Think about the worst behaviour your leaders are willing to let slide – thats the benchmark for your workplace culture. HR can advise, coach and monitor, but ultimately the leadership at all levels builds the culture of teams and the organisation overall.
Right before Christmas I viewed a Reel from a HR consultant based in the UK. The basic premise was a client had an employee attend work intoxicated after attending the work Christmas party the night before, what the ensuing discussion failed to consider was the impact of letting that behaviour slide on the organisations culture.
There are 2 core areas we need to unpack – the manager who ignores and the manager who perpetuates.
The manager who ignores poor behaviour
We see this a lot and it happens for a variety of reasons. Avoidance of tough conversations, the employee means a lot to the organisation (ie: $$), lack of leadership development, apathy, skills shortages and not wanting to risk losing people.
The reality?
Well the reality is the longer you avoid the conversation the harder it’s going to be when it finally takes place.
The more you make concessions for higher revenue earners & specialised skill sets the more turnover you will have in positions around them.
And the longer you leave your leaders languishing without adequate coaching the longer it takes to rewind cultural issues.
The manager who perpetuates
Where to start – I’m going to put some scenarios out there and you tell me how many you’ve come across.
❌ The manager who blatantly flouts workplace policies ie: the organisation has a strict zero tolerance to alcohol and drugs but they frequently hop in the work vehicle after a few bevvies
❌ The manager who picks and chooses which policies they will follow ie: inconsistent application of policies based on which employees are involved.
❌ The manager who condones and / or participates in unacceptable behaviours ie: conversations about people personal lives, pranking or hazing of employees. Excluding members of the team.
❌ The manager who takes little accountability for issues within their team
The impact to the workplace
Back in 2020 when we wrote THIS post on leadership, Kylie McLerie of Collective Culture Consultancy told us:
“Leadership is, or should be, a people based exercise. Effective leaders are always remembered for how they made people feel valued and part of the big picture, not simply a cog in the wheel.”
Kylie McLerie states the ability to be a great leader comes from the ability to “be the standard that you expect. If it isn’t modelled from the top then it won’t be part of the culture”
An organisations culture is the standard it accepts, not the standard it expects. If a leader can’t emulate the right behaviours then why should your employees?
If a leader in your organisation thinks is kosher to not follow policies and procedures; lead by intimidation and fear; not communicate; speak poorly of clients, employees and / or people from minority groups; withhold relevant information from employees, then guess what?
Your employees will think that it’s ok to act that way as well
Through impactful HR we create a positive employee experience every time.
We aim to create future-focused, people centred HR solutions to accelerate organisational and employee wellbeing, engagement and performance by making HR easy.
THE PEOPLE & CULTURE OFFICE SUPPORTS HR TEAMS AND ORGANISATIONS AUSTRALIA-WIDE TO TAKE A FRESH APPROACH TOWARDS THEIR PEOPLE AND CULTURE FUNCTION.
What if I told you by asking your employees 12 simple questions, and developing action plans around their responses, we could fuel some hardcore business results for your organisation?
Did you know The People & Culture Office are Gallup Engagement Champions? Gallup is a global analytics and advice firm that helps leaders and organisations solve their most pressing problems. Using data from 160 countries and 35 million respondents Gallup have created a way to measure and impact employee engagement, and use that knowledge to create transformation.
Gallup researchers spent decades writing and testing hundreds of questions because their wording and order are fundamental to accurately measuring engagement. Their research yielded the 12 items that measure the most important elements of employee engagement.
Using the Gallup methodology we can partner with you to build a stronger, more engaged organisation.
When employees are engaged they have a stronger psychological commitment to the organisation; they know the scope of their work and they actively seek out new ways to achieve results; they are productive; they are safer; they are more efficient.
But more than that, they stick around.
So I ask you this……..
Are you ready to embed a new way of leading into your organisations DNA?
Through impactful HR we create a positive employee experience every time.
We aim to create future-focused, people centred HR solutions to accelerate organisational and employee wellbeing, engagement and performance by making HR easy.
THE PEOPLE & CULTURE OFFICE SUPPORTS HR TEAMS AND ORGANISATIONS AUSTRALIA-WIDE TO TAKE A FRESH APPROACH TOWARDS THEIR PEOPLE AND CULTURE FUNCTION.
Let’s put our thinking caps on for a hot minute. When was the last time you undertook some leadership development at work? Never?
Did you know the direct Manager is responsible for up to 70% of turnover and lack of engagement in the workplace?
Organisations that focus on employee engagement have 43% less turnover, absenteeism reduces by 83% and 64% fewer safety incidents.
But let’s back it up a sec, Employee Engagement? That’s just people being happy & satisfied at work isn’t it?
There is a considerable difference between being satisfied and being engaged at work. It is often the difference between being content and going the extra mile.
For organisations to grow, advance and maximise performance, they need engaged people who work together using their strengths to complement one another. The most effective managers take responsibility for creating an engaged workplace. It sounds straightforward, but it is not always that easy.
To succeed, managers have to bring employees together in collaboration, provide clear direction, put effective measures in place and accept responsibility for maximising each employee’s full potential
And as with every new skill, this needs to be developed.
So thinking about this, and the stats relating to employee engagement;
83% less absenteeism
43% less turnover
64% fewer safety incidents
10% higher customer metrics
18% higher productivity
I ask you this.
Do we continue to blame the skills shortage for our inability to attract & keep employees
Or do we make changes to the way we lead our organisations
Imagine just for a moment if we created workplaces where employees looked forward to coming to work, stayed longer and missed fewer workdays. Where they acted with more confidence and direction and could quickly handle distractions and times of uncertainty.
What would your organisation look like if we transformed the work environment? Would the skills shortage be as big as a factor to your future growth and sustainability?
The People & Culture Office are Gallup Engagement Champions, if it’s time you moved your people function beyond employment contracts and HR policies you can reach out to us here.
Through impactful HR we create a positive employee experience every time.
We aim to create future-focused, people centred HR solutions to accelerate organisational and employee wellbeing, engagement and performance by making HR easy.
The People & Culture Office supports HR teams and organisations Australia-wide to take a fresh approach towards their people and culture function.
This post is the second post in a series running throughout 2022 taking a deep dive into the new era work. This post is all about job design and how it links to employee satisfaction and productivity.
There’s no denying the past few years have triggered a major shift in how people view work, life and the existential crises that has accompanied living through a pandemic. Even if, like me, you live in Western Australia and have largely been unaffected by lockdowns, poor health and loss of income, there is no doubt that at some point throughout 2020 and 2021 you were given cause to pause and reflect on whether you are truely living an authentic life or not.
Effective job design has an impactful relationship on the achievement of operational objectives and goals. It drives alignment of the HR function to the business structure, process and people goals to better mitigate risks.
The purpose of a job analysis is to provide an in-depth understanding of the competencies required for success in order to select appropriate candidates. The job analysis and design process looks at the current workforce situation and future workforce needs to future proof the organisation. It looks at continuous improvement / automation, grouping of logical tasks and job families, person specifications to best match the position profile, technical skills, capability, societal expectations and influence.
Societal Expectations and Influence
Thanks to a mixture of living through a pandemic and differing personal values of Millennials and Gen Z compared to Boomers and Gen X, the lens through which we view the social construct of work has been turned on its head.
Work from home mandates from 2020 continuing into 2022 has sped up the shift in flexible work arrangements, the connectivity of teams and how job tasks are completed in a remote environment.
The balance of power has shifted to employees, according to this recent ABC Australia article work from home arrangements have increased from 8% of Australians prior to the pandemic to 40% over the past 2 years and is expected to continue at high levels until the pandemic ends. This has opened the job market up to people who may have had barriers to employment in the past such as people with disabilities and primary carers.
There is greater understanding that an employee brings their whole self to work, personal obligations don’t go away when they clock on and return when they clock out. The employee offering is now being looked at as a human deal; inclusivity is all about offering employees choice and a level of control.
The ability to work from in an environment you are physically comfortable in and a structure to suit personal commitments such as child and elder care and home schooling has led to the desire to hyper personalise the work day. Think standing desks, plant lady obsessions, playing soft music and taking breaks when they suit you and your work style best.
What was a niche philosophy of allowing teams to design their own job roles and allocation of tasks to suit individual strengths and career aspirations has grown in popularity.
It’s an understanding that one size doesn’t fit all, that the key to a happy, healthy workforce is about doing the right work, at the right amount, at the right pace and the right time, in the right location.
We will explore this concept further when we look at compensation and benefits, in the meantime you can jump across to my Instagram here and here for a little sneaky peak.
Does the grouping of job tasks make sense? Are your employees dying of boredom?
When allocating tasks do they complement each other or are you building hybrid roles of very different beasts?
Let me explain, and I’m being very broad here, quite often in smaller organisations there will be an employee who undertakes finance, payroll, HR and marketing tasks.
When recruiting you split the role between what is required skills wise and what is required behavioural and capability wise. Building a person specification (info which guides organisations to determine which employees are best fit for specific jobs) based on the above brief is an exercise in contradictions.
Finance people tend to be black and white, numbers focussed, introverted, problem solving is viewed strategically and focussed on cost. Good HR and Marketing people are creative, empathic and can weigh up the shades of grey to determine a win win solution to problems. Problem solving is viewed both holistically and strategically with bent towards risk minimisation, even if that may be the most expensive option.
How easy is going to be to find an employee that fits a person profile ticking all those boxes?
Jobs need to be looked at realistically and critically, maybe the answer is to have two part time employees instead of just one?, or maybe outsource some tasks? It isn’t just about what needs to be done but who is around to do it.
And of course once you have a clear picture of the knowledge, skills and abilities of the job at hand it is much easier to determine an appropriate pay level that reflects the position requirements.
Another factor of job design that greatly impacts productivity and retention is the “sexiness factor” of the job.
Think about a receptionist / switchboard operator for a large corporate. If you’ve ever sat at a switchboard with 20 incoming phone lines you will know this to be true:
a) it’s very busy and talking all day is draining
b) people are rude
c) it can be soul destroying
To provide some variety to keep employees engaged, productive and employed, the organisation may choose to invest in automation to divert incoming calls to the relevant department greatly reducing calls at the front desk. This would free up the employee to undertake a greater range of duties, aiding to break up the day and maintaining focus and attention.
This is a simple but effective example of using technology to address factors contributing to turnover in the organisation. This reduces costs, increases efficiencies and retains corporate knowledge.
We will have a lot to unpack in the coming months, so if you don’t already, follow us on our socials here and here, navigate back to our blog roll and sign up for newsletters, or, follow me on Linkedin for regular education posts just like this.
It’s time for HR to move beyond policies, practices and processes, HR’s value proposition to business is to ensure HR professionals and their practices’ produce positive outcomes for key stakeholders, employees, line managers, customers and investors.
Like what you see? Click around and discover how partnering with us can give your business a competitive advantage by aligning strategy with people & culture, or, give us a like on Facebook for regular updates on industry trends, blog posts & photo’s of me having coffee at my regular haunts and / or my dog & cat disrupting my work day.
THE PEOPLE & CULTURE OFFICE IS A KALGOORLIE BASED HUMAN RESOURCES (HR) CONSULTING COMPANY THAT SPECIALISES IN DEVELOPING PARTNERSHIPS WITH SMALL AND MEDIUM ENTERPRISES. WE CAN PARTNER WITH YOU TO GAIN A COMPETITIVE ADVANTAGE THROUGH EMPLOYEE INITIATIVES.
CONTACT US TO ARRANGE AN APPOINTMENT TO DISCUSS WHAT SOLUTIONS WE CAN PUT IN PLACE TO DRIVE ACHIEVEMENT OF YOUR STRATEGIC AND OPERATIONAL GOALS.
AT THE PEOPLE & CULTURE OFFICE YOU ONLY PAY FOR THE WORK WE UNDERTAKE FOR YOU; NO ANNUAL OR MONTHLY FEES; NO CONTRACTS; JUST QUALITY, LOCAL, SERVICE.
There’s no denying the past few years have triggered a major shift in how people view work, life and the existential crises that has accompanied living through a pandemic. Even if, like me, you live in Western Australia and have largely been unaffected by lockdowns, poor health and loss of income, there is no doubt that at some point throughout 2020 and 2021 you were given cause to pause and reflect on whether you are truely living an authentic life or not.
“The Great Resignation” in the US has fuelled a so called anti-work movement that has given rise to mass resignations, labour shortages, an increase in minimum wages and conditions. In Australia & Europe where minimum employment standards and safety nets already exist, the likelihood of the great resignation on the scale being seen in the US is less likely, but what is undeniable is the power dynamic between the employer – employee relationship has been turned on its head.
Driven less by income, employees in Australia are now viewing work through a lens of “is my job / employer fulfilling me; aligning to my values; accommodating my wellbeing; giving me a sense of belonging.”
What this all really means is
Are you ready for the new era of work?
Is your employee value proposition agile enough to tap into workers desires to fuel your business success
Do you fully understand the link between your employee offering, job design and how they underpin operational achievements.
Over the next few posts we are going to take a deep dive into these concepts and more.
We will be looking at employee wellbeing, benefits and structuring an appealing employee value proposition.
Whether the generational divide has any influence over successful compensation & benefits strategies.
Planning and job design and how it links to employee satisfaction and productivity.
The importance of employing the right person for the job and how this plays in to your workplace culture.
Factors contributing to turnover such as lack of trust (by both an employer and employees), work hours, employee autonomy and control, work life integration and whether your offer is a human offer or designed around maximum profit.
We will have a lot to unpack in the coming months, so if you don’t already, follow us on our socials here and here, navigate back to our blog roll and sign up for newsletters, or, follow me on Linkedin for regular education posts just like this.
It’s time for HR to move beyond policies, practices and processes, HR’s value proposition to business is to ensure HR professionals and their practices’ produce positive outcomes for key stakeholders, employees, line managers, customers and investors.
Like what you see? Click around and discover how partnering with us can give your business a competitive advantage by aligning strategy with people & culture, or, give us a like on Facebook for regular updates on industry trends, blog posts & photo’s of me having coffee at my regular haunts and / or my dog & cat disrupting my work day.
THE PEOPLE & CULTURE OFFICE IS A KALGOORLIE BASED HUMAN RESOURCES (HR) CONSULTING COMPANY THAT SPECIALISES IN DEVELOPING PARTNERSHIPS WITH SMALL AND MEDIUM ENTERPRISES. WE CAN PARTNER WITH YOU TO GAIN A COMPETITIVE ADVANTAGE THROUGH EMPLOYEE INITIATIVES.
CONTACT US TO ARRANGE AN APPOINTMENT TO DISCUSS WHAT SOLUTIONS WE CAN PUT IN PLACE TO DRIVE ACHIEVEMENT OF YOUR STRATEGIC AND OPERATIONAL GOALS.
AT THE PEOPLE & CULTURE OFFICE YOU ONLY PAY FOR THE WORK WE UNDERTAKE FOR YOU; NO ANNUAL OR MONTHLY FEES; NO CONTRACTS; JUST QUALITY, LOCAL, SERVICE.
Every September in Australia for 1 day our socials are flooded with posts about R U Ok day. Big corporates do the obligatory “Ask a mate if they are ok” post, emails are sent out from our employers encouraging us to ask for help, then …………… nothing.
And while R U Ok day is great place to start for raising awareness, there is still a lot more that needs to be done to support employees with mental health issues.
There has to be more after asking R U Ok?
We all know 2020 hasn’t been great for mental health, and I’m not going to spend time in this space because the reality is workers compensation mental health claims have been rising by an average of 22% year – on – year since 2017. However, The Wellbeing Lab in-conjunction with the Australian HR Institute conducted a State of Wellbeing in Australian Workplaces survey in December 2019 with updated 2020 questions to capture the post bushfires and COVID impact. You can read the report HERE. to see the latest data with a COVID element applied.
According to the Black Dog Institute, the key to employers addressing mental health in the workplace is putting effort into implementing proven programs to support their colleagues, instead of simply holding coffee mornings to raise awareness. “Australia does not need any more mental health awareness campaigns because we do not have a mental health awareness problem,” said Sam Harvey, chief psychiatrist at the Black Dog Institute. “GP surgeries up and down the country are full of people asking for help with their mental health.”
The Institute has gone as far as identifying 4 key signs your workplace isn’t taking mental health seriously –
You have morning teas on awareness days
Morning teas are social – they fool us into thinking that workplaces are ’doing their bit’. But do they really have your back when it comes to mental health? New research shows that Australia does not have an awareness problem, and that it’s time to move on from these campaigns. Workplaces need to use the momentum generated by morning teas and channel this into something constructive.
They don’t offer flexible work arrangements
We’ve been hearing about work-life balance for over a decade, and for good reason. Offering flexibility is a sure way for workplaces to look after their employees and this has never been more significant in a remote working COVID environment.
You feel guilty taking a mental health day
Mental health is just as much a reason to take personal leave as a physical illness. Research shows that mentally healthy workers are more productive and less likely to take sick leave, so it’s actually a win-win for both employee and employer. If you struggle to ask for, or are denied, a mental health day, something needs to change.
There is no practical training offered
It’s 2020 and mental health is now part of Australia’s national agenda. This means workplaces need to implement mental health training for you and your colleagues and put support systems in place.
My son works for a big employer in our hometown, this year they won an award for their industry leading mental health program to support its employees. The first my son, who has worked for this organisation for the past 4 years, heard about this initiative was when I sent him a screenshot of a LinkedIn post made by his employer. A bit of a disconnect between what they say they are doing and what they are actually doing isn’t there?
A lot of people in senior positions don’t know how to have a conversation about wellbeing, for many leaders they are from a generation (particulary males) who were taught that talking about feelings was airy fairy and best left alone. It’s also these attitudes that are killing our fathers, brothers and sons.
If you are concerned about someone’s mental health & wellbeing, talking to them about it just involves a simple sentence: “I’ve noticed you have been more or less (followed by the behaviour)” For example, I’ve noticed you’ve been arriving late to work, I’m just wondering if everything ok?. You are just stating you’ve noticed a behavioural change, no assumptions, no diagnosing, its just the start of a conversation
Workers who reported that their managers often expressed care, compassion, gratitude, and appreciation towards them were statistically more likely to be able to manage their wellbeing, and reported higher levels of job satisfaction, performance, and commitment to their organisations.
But as with everything in life being able to do this, and do it well, is a learned behaviour. Training and coaching needs to occur throughout the organisation. It isn’t enough to roll a program out at the corporate level and neglect training those on the ground. It needs to be a whole of organisation approach.
Workplace Wellbeing strategies should provide a systems-wide approach to caring for wellbeing by providing workers, leaders and their organisation with an evidence-based framework that is easy to understand and measure and encourage small daily actions that can be incorporated into the way people work. Kylie McLerie from Collective Culture Consultancy can support your organisation, big or small, to implement a framework. You can find Kylie HERE.
As we head to the close of 2020 I will leave you with this thought
Practice what you preach, your token words don’t make you a better person. Your behaviour does.
Like what you see? Click around and discover how partnering with us can give your business a competitive advantage by aligning strategy with people & culture, or, give us a like on Facebook for regular updates on industry trends, blog posts & photo’s of me having coffee at my regular haunts and / or my dog & cat disrupting my work day
You can find us on our socials, give us a like on Facebook and follow us on Instagram
It’s time for HR to move beyond policies, practices and processes, HR’s value proposition to business is to ensure HR professionals and their practices’ produce positive outcomes for key stakeholders, employees, line managers, customers and investors.
THE PEOPLE & CULTURE OFFICE IS A KALGOORLIE BASED HUMAN RESOURCES (HR) CONSULTING COMPANY THAT SPECIALISES IN DEVELOPING PARTNERSHIPS WITH SMALL AND MEDIUM ENTERPRISES. WE CAN PARTNER WITH YOU TO GAIN A COMPETITIVE ADVANTAGE THROUGH EMPLOYEE INITIATIVES.
CONTACT US TO ARRANGE AN APPOINTMENT TO DISCUSS WHAT SOLUTIONS WE CAN PUT IN PLACE TO DRIVE ACHIEVEMENT OF YOUR STRATEGIC AND OPERATIONAL GOALS.
AT THE PEOPLE & CULTURE OFFICE YOU ONLY PAY FOR THE WORK WE UNDERTAKE FOR YOU; NO ANNUAL OR MONTHLY FEES; NO CONTRACTS; JUST QUALITY, LOCAL, SERVICE.
One of the keys to running a successful business is having the right person, in the right job at the right time.
But landing great people is easier said than done, especially when you’re competing against big competitors with deep pockets and a plethora of dedicated recruiters.
Right now, the reality for many businesses is that quality candidates, or just any candidates for that matter, are hard to come by.
Whether that be because of a skills shortage, geographical location, that the vocation lacks a bit of “cool factor”, ineffective recruitment practices or the reputation of the employer; businesses approaching their talent acquisition efforts without having some sort of plan in place is an inefficient use of financial & people resources
To drive your company’s growth & success, you need a plan that gives you a shot at bringing in the top talent.
In fact, the top 10% of candidates have often landed their next role after searching for just 10 days, while the average time to hire for most companies is around 29 days!
By clicking here, you’ll find a Recruitment Playbook full of tips and tools that will help you recruit with the big guys & level the playing field
Like what you see? Click around and discover how partnering with us can give your business a competitive advantage by aligning strategy with people & culture, or, give us a like on Facebook for regular updates on industry trends, blog posts & photo’s of me having coffee at my regular haunts and / or my dog & cat disrupting my work day
You can find us on our socials, give us a like on Facebook and follow us on Instagram
It’s time for HR to move beyond policies, practices and processes, HR’s value proposition to business is to ensure HR professionals and their practices’ produce positive outcomes for key stakeholders, employees, line managers, customers and investors.
THE PEOPLE & CULTURE OFFICE IS A KALGOORLIE BASED HUMAN RESOURCES (HR) CONSULTING COMPANY THAT SPECIALISES IN DEVELOPING PARTNERSHIPS WITH SMALL AND MEDIUM ENTERPRISES. WE CAN PARTNER WITH YOU TO GAIN A COMPETITIVE ADVANTAGE THROUGH EMPLOYEE INITIATIVES.
CONTACT US TO ARRANGE AN APPOINTMENT TO DISCUSS WHAT SOLUTIONS WE CAN PUT IN PLACE TO DRIVE ACHIEVEMENT OF YOUR STRATEGIC AND OPERATIONAL GOALS.
AT THE PEOPLE & CULTURE OFFICE YOU ONLY PAY FOR THE WORK WE UNDERTAKE FOR YOU; NO ANNUAL OR MONTHLY FEES; NO CONTRACTS; JUST QUALITY, LOCAL, SERVICE.
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